.Shimmer{display:inline-block;position:relative;vertical-align:middle;overflow:hidden;background-color:#dddbdd;border-radius:5px}.Shimmer:after{position:absolute;top:0;right:0;bottom:0;left:0;-webkit-transform:translateX(-100%);transform:translateX(-100%);background-image:-webkit-gradient(linear,left top,right top,color-stop(0,hsla(0,0%,100%,0)),color-stop(20%,hsla(0,0%,100%,.2)),color-stop(60%,hsla(0,0%,100%,.5)),to(hsla(0,0%,100%,0)));background-image:linear-gradient(90deg,hsla(0,0%,100%,0),hsla(0,0%,100%,.2) 20%,hsla(0,0%,100%,.5) 60%,hsla(0,0%,100%,0));-webkit-animation:shimmer 2s infinite;animation:shimmer 2s infinite;content:""}@-webkit-keyframes shimmer{to{-webkit-transform:translateX(100%);transform:translateX(100%)}}@keyframes shimmer{to{-webkit-transform:translateX(100%);transform:translateX(100%)}}.message-log-container{display:-webkit-box;display:-ms-flexbox;display:flex;-webkit-box-orient:vertical;-webkit-box-direction:normal;-ms-flex-direction:column;flex-direction:column;-webkit-box-align:start;-ms-flex-align:start;align-items:flex-start;border-radius:8px}.message-log-container,.message-log-container-empty{height:500px;overflow-y:auto;padding:16px;background-color:#cfe8fd}.message-card{background-color:#fff;padding:10px;margin-bottom:10px;border-radius:8px;width:50%}.message-card-header{margin-bottom:5px}.message-sender{font-weight:700}.message-timestamp{color:#666;font-size:12px}.message-card-body{font-size:14px}.ticket-info{margin-bottom:20px}.info-row{margin-bottom:8px}.sent-message{background-color:#fff;-ms-flex-item-align:end;align-self:flex-end}.received-message{background-color:#fff;-ms-flex-item-align:start;align-self:flex-start}.text-ellipsis[data-v-7570d0e0]{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.spinner-border[data-v-7570d0e0]{display:inline-block;width:20px;height:20px;vertical-align:-.125em;border:3px solid currentColor;border-right-color:transparent;border-radius:50%;-webkit-animation:spinner-border .75s linear infinite;animation:spinner-border .75s linear infinite}.new[data-v-46ad5e24]{color:#fff;border-color:#e74c3c;background-color:#e74c3c}.resolved[data-v-46ad5e24]{color:#fff;border-color:#139a4b;background-color:#139a4b}.pending[data-v-46ad5e24]{color:#fff;border-color:#f28900;background-color:#f28900}.in_progress[data-v-46ad5e24]{color:#fff;border-color:#1288e5;background-color:#1288e5}